Returns

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition and Unworn
  • In the original packaging

What items are non-refundable?

  • All Sale Items are non-refundable

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

How do I return?

  • How do I return?
    Please ship your return to:

    CZ by Kenneth Jay Lane
    Attn: Online Returns
    149 West 36th St, 6th Floor
    New York, NY 10018

    Include a copy of your invoice with your order number inside the package.

    If you have any questions, please email us at inquiries@czbykennethjaylane.com

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.